FREQUENTLY ASKED QUESTIONS

FAQs

ESSENTIALS

How do the different colorways look like?

I want an oversized look. What size should I select?

  • Our ESSENTIALS shirts run TRUE TO SIZE. Size up for an oversized fit! Please refer to our SIZING CHART for reference.

      What type of shirt do you print on?

      • Currently, all of our ESSENTIALS shirts are printed on COMFORT COLORS 1717 Garment Dyed Heavyweight Tees

      How long does shipping take?

      • Please allow 1-4 business days processing time before your order ships out
      • USA: Standard Shipping (2-5 business days)
      • CANADA: Standard Shipping (10-15 business days)
      • WORLDWIDE: Standard Shipping (10-30 business days)

      What's your return policy?

      • We do not accept returns. In case of a damaged product or a manufacturing error, please contact us for a replacement or refund.

      HVYBOX

      Are these shirts oversized? What size should I select?

      • 'HVYBOX' shirts are oversized. We recommend sizing down for a True to Size fit. Please refer to our SIZE CHART for reference.

          How long does shipping take?

          • READY TO SHIP: All orders that are ready to ship go out the same or next business day. 
          • PRE-ORDERS: All pre-orders ship out in 10-15 business days.
          • LOSTandSOLO is not responsible for any additional customs or duties fees required to deliver your order. All customs and duties fees are based on your country's requirements and are subject to change.

          What's your return policy?

          • If any item arrives damaged/defective, please contact us immediately. We currently only accept returns if it's an exchange for a different size (if available) for the same item and color. The customer is responsible for paying the shipping costs back to us.